SHIPPING INFORMATION

These Delivery Terms apply to all services and related support provided by KINDNE ST CARE HOME LIMITED (hereinafter referred to as “the Company”), and aim to clarify the service delivery process and the responsibilities of both parties.

I. Service Delivery Methods

The Company primarily provides services through online communication, telephone support, and offline arrangements, including but not limited to:

Service plan explanation and confirmation

Personalized care or support plan development

Electronic delivery of relevant information and materials

Offline service arrangements, if necessary
II. Delivery Time

The service delivery time will depend on the specific project and customer needs, and usually begins after confirmation of service content and payment (if applicable). The Company will make reasonable efforts to complete the relevant services within the agreed time.

III. Customer Cooperation Obligations

To ensure smooth service delivery, customers must provide true, complete, and necessary information and actively cooperate with communication and arrangements. The Company will not be liable for any delays in delivery caused by incomplete customer information or delayed provision of materials.

IV. Delivery Confirmation

After the service is completed, the customer should promptly confirm receipt. If the customer does not raise any objections within a reasonable time, it will be deemed as acceptance and confirmation of completion of delivery.

V. Modifications and Adjustments

During the service delivery process, if the customer requests reasonable adjustments, our company will negotiate and optimize within the feasible scope, but this may affect the delivery time or service content.

VI. Special Circumstances

In the event of a delivery delay due to force majeure (including but not limited to natural disasters, policy changes, technical failures, etc.), our company will notify the customer as soon as possible and negotiate a solution.

If you have any questions about these delivery terms, please feel free to contact us through our official contact information.