REFUND AND RETURNS POLICY

These refund terms apply to all services and related products (where applicable) provided by KINDNE ST CARE HOME LIMITED (hereinafter referred to as “the Company”). The Company is committed to providing a transparent, fair, and reasonable refund policy to protect customer rights.

I. Scope of Refund Application

Customers may apply for a refund under the following conditions:

Service has not commenced or actual delivery has not yet occurred.

Service cannot be provided due to reasons attributable to the Company.

Service is terminated by mutual agreement.

II. Non-Refundable Circumstances

Refunds are generally not applicable in the following situations:

Service has been completed or partially delivered as agreed.

Service is terminated midway due to customer’s personal reasons.

Service cannot be performed normally due to customer’s failure to provide necessary information as required.

Service content already enjoyed or used.

III. Refund Application Process

Customers wishing to apply for a refund should submit their application via the official email address or telephone, providing relevant order or service information. The Company will review the application upon receipt and respond as soon as possible.

IV. Refund Processing Time

After confirmation that the refund conditions are met, the refund will be returned via the original payment method, typically within 3–7 business days (the exact arrival time may vary depending on the bank or payment platform).

V. Special Circumstances

If service cannot be continued due to force majeure or special circumstances, our company will negotiate a solution with the customer based on the actual situation, including but not limited to partial refunds or service deferrals.

VI. Policy Updates

Our company reserves the right to update these refund terms at any time based on actual operational conditions. Updates will take effect immediately upon publication on this page.

If you have any questions about these refund terms, please contact us through our official contact information.